No matter how early or late the flight arrives, we will be there. We will monitor all flights to avoid wait-time charges. Arriving flights are updated on-line through our real time flight tracking system. In addition, all chauffeurs are expected to update their arrivals prior to leaving for the airport.
Chauffeurs will be at the designated meeting place prior to the arrival time. If you book reservations for other travelers in your company, please be sure to give them our 1-800-878-7743 number. If needed, they can contact us upon their arrival. (Please see RMA's No Show Policy)
RMA procedures for airport pick-ups are as follows:
- Chauffeurs hold a sign that reads: "RMA Welcomes..." followed by the passenger's last name.
- Upon meeting a client, an RMA chauffeur will introduce him or herself, assist the passenger with their luggage, and confirm the destination.
- If, after all passengers on an arriving flight have deplaned and the chauffeur has not met his/her passenger, he/she will have the individual paged on the public address system. He/she will then check with the airline to confirm if the passenger was on the flight. If the chauffeur is still unable to locate the passenger, RMA's office is notified and the dispatch staff will attempt to contact the individual's office or home. Alternatively, if the passenger cannot find his/her chauffeur, we request that they call the toll-free number and inform the dispatcher that they cannot locate their chauffeur. The dispatcher will immediately call the chauffeur on his/her Nextel digital radio. We also use digital display pagers that inform the chauffeur of exactly where the passenger is calling from and even what they are wearing.
* Please note that van and mini-bus arrivals are always a curb meet. A meet & greet person can be requested for an additional charge of $45.